Privacy requests

Moonpeko · Last updated October 10, 2026

Contact support@moonpeko.vunpeko.com for access, correction, deletion, portability, restriction, objection, consent withdrawal or an applicable appeal. No purchase or active subscription is needed.

In the app

Open You → Settings → Account → Privacy & data to export history, delete the account, withdraw AI processing or change optional analytics. An age-locked account can open Privacy & data from its lock screen. Export and deletion remain available without agreeing to new AI processing.

Without the app

Email-signed accounts can use the deletion page. If you use Apple, Google or a guest account and cannot access the app, contact support. We use proportionate ownership verification; an account id or deletion reference alone is not proof of ownership. Do not send passwords, authentication tokens or identity documents unless a justified verification process specifically requires them.

Request handling

Describe the right you want to exercise and the account sign-in method, if available. We track applicable deadlines, processor tasks and any necessary extension. EU/UK requests are generally handled within one calendar month; permitted extensions require notice. Other jurisdictions can have different deadlines and appeal rights. We explain any justified restriction or refusal and the applicable escalation route.

Deletion progress

Removal from the active app can happen before media, backups or processor cleanup finishes. Failed cleanup is retried and tracked per store. Keep the deletion reference for support. We do not describe a processor accepting a request as proof that every physical copy is already erased. Limited legal/accounting records and recovery copies may remain under their applicable rules. Deletion does not cancel a store subscription.

Regulatory complaints

You may complain to your applicable data-protection or consumer-privacy authority. EU users can contact their local supervisory authority; UK users can contact the ICO. Where a law provides an appeal, contact support to request human review. We do not charge you merely to exercise an applicable privacy right.