Refund Policy

Moonpeko · Last updated October 10, 2026

Refund eligibility depends on the store's policies and applicable consumer law. Purchases are not normally refundable for unused time or gems, except where the law or the store requires otherwise. This policy does not limit your statutory rights.

For Apple purchases, use Apple's refund request page. For Google Play purchases, use Google Play's refund guidance. If you cannot resolve a billing issue through the store, contact our support team.

If a store refunds a purchase, the subscription time or gems it bought are removed from the account. Gems charged for failed delivery are returned automatically; contact support if the return is missing.

Cancel a subscription

On iPhone, open Settings → your name → Subscriptions. On Android, open Google Play → Payments & subscriptions → Subscriptions. Cancellation stops future renewals; it is not itself a refund request. Cancel at least 24 hours before renewal as shown in the store.

Deleting your account

Deleting the app or account does not cancel a store subscription. Manage the subscription separately before deleting your account. Consumer-law rights remain unaffected.