Support

Moonpeko · Last updated October 10, 2026

We're here to help. Email support@moonpeko.vunpeko.com and we'll reply within 2 business days.

Common questions

How do I cancel my subscription?
On iPhone: Settings → your name → Subscriptions → Moonpeko → Cancel. On Android: Google Play → Payments & subscriptions → Subscriptions → Moonpeko → Cancel. You keep Plus until the end of the period.

Can I get a refund?
See our Refund Policy. Store policies and applicable consumer-law rights determine eligibility. For Apple purchases use reportaproblem.apple.com; for Google purchases use the store's refund process. If a gem-funded item failed to arrive, its gems are returned automatically; contact us if that return is missing.

How do I restore my purchase?
Open Moonpeko → You → Plus → Restore purchases.

How do I keep my story on a new phone?
Tap Save our story in the You tab and sign in with Apple, Google or your email. Sign in the same way on your new phone.

He remembered something wrong.
Long-press his message and choose That's not right, or edit it in You → What he remembers.

How do I delete my data?
You → Delete everything, or use the web deletion page if you signed in with email. This is permanent.